Agentic AI Systems: Why the creation of an always-on digital labor force in financial services could change everything

Join us for American Banker's Artificial Intelligence VIRTUAL SUMMIT, where we examine the AI revolution and the promising future of agentic AI.

Already a new breed of artificial intelligence has transformed chat, search, image creation and much more. And now agentic AI—systems capable of independent adaptive problem-solving and decision-making—is a significant step toward the creation of a digital labor force that can produce notable gains in efficiency, productivity, innovation and user experience, while enabling humans to shift their focus to more strategic, valuable roles and responsibilities. The banking industry is placing strong bets on the transformative effects of agentic AI.

The market value of agentic AI as of 2024 was $5.1 billion, with a projected market value that will exceed $47 billion, according to Capgemini. One obvious area of impact: Customer service functions that are transformed by a hybrid model combining the power and speed of agentic AI systems with your employees to extend your workforce and serve your customers 24/7.

An expert panel will discuss how agentic AI systems create an always-on digital labor force in banking and financial services that helps your employees and customers, where autonomous agents are best utilized working side-by-side with your employees, how to use large language models (LLMs) in agentic workflows, and what challenges need to be addressed around transparency, privacy and security to scale enterprise-wide and fully deliver on its performance promise.