A New Culture of Leadership
Melissa M. Erhardt
Managing Director, Human Resources, Citi Retail Services
Leslie J. McNamara
Managing Director, Head of Business and Market Development, Citi Retail Services
In a remarkable partnership between business and human resources, Citi has been transforming its culture and leadership behaviors through interactive exercises, introspection, and story-telling. This session is an opportunity to experience some "unfreezing" of moments firsthand -- and hear how both the exercises and leadership role Leslie and Melissa have played in sharing the process with the organization nationally has changed their approaches to professional and personal relationships.