Four Essential Ingredients for Success With Branch Transformation
Executive Vice President, Kiran Analytics
Vice President, Director of Integrated Channel Strategy, Fifth Third Bank
Percent of multi-channel banking consumers continues to grow due to increasing adoption of digital banking. Yet, face-to-face customer interactions in branches still provide the best opportunities to deepen customer relationships and build trust. No wonder branch transformation remains a top strategic priority for banking executives. Prudent technology and facility investments, front and back-office process improvements, workforce optimization, and effective leadership are essential ingredients for branch transformation. Join Randy and Dave to hear their insights about how to put these key ingredients together for successful branch transformation.