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12:00 - 1:00 Jerry FrederickNimesh Amin


FIFTH THIRD BANK: The Evolution of the Customer Experience


Jerry Frederick
Senior Vice President and Chief Infrastructure Officer, Fifth Third Bank

Nimesh Amin
Vice President and Chief Enterprise Architect, Fifth Third Bank


Session Description

Every bank is evaluating how to transform their branch experience and the IT infrastructure that supports it. Attend this lunch-time panel to hear how Fifth Third Chief Infrastructure Officer Jerry Frederick and Chief Enterprise Architect Nimesh Amin made the decision to move forward with their plans for branch transformation.

The discussion will focus on how technology is used to solve the demands of an evolving customer experience including: advantages of a virtual branch network, self-service ATMs, Kiosks, video, public Wi-Fi, document digitization on-boarding and signature capture all with a lower total cost of ownership. 


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