All Sessions | Digital Banking


5:00 - 5:30 Penny CrosmanChris Britt


Can You Build a Relationship Through an App?


Penny Crosman
Editor at Large, American Banker

Chris Britt
Co-founder & CEO, Chime


Session Description

It’s a Holy Grail for many in the financial industry: the ability to create human-like conversations and relationships with customers when the only interaction they have is through an app. Many would say banks have yet to figure this out. Three mobile app startups -- Chime, Dyme and Acorns -- all have forged connections with consumers, particularly millennials, in different ways. They will share some of their tactics in this panel.


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