Building Your Branch Transformation Plan: Aligning the People and Physical Components for Success
James G. Caliendo
President & COO, PWCampbell
Vice Chairman and Chief Consumer Bank Officer, Extraco Banks
The physical and technological component of branch transformation is imperative to build into any financial institution’s branch transformation plan, but including a Human Capital Strategy can be a key starting point. Hear successful case studies from industry experts on how including a financial intuition’s human capital strategy in building their plan resulted in a more successful physical and technological transformation for not only the institution’s branch transformation, but omnichannel experience as a whole. Learn how to transform your branches to provide an enhanced employee and customer experience, while becoming more efficient.