Industry Innovation Lunch: Top Opportunities in Small Business Digital Banking
CMO, D3 Banking
Senior Vice President, Banking and Head of Strategy, Javelin Strategy & Research
Small business digital banking has not kept up with customer expectations, leaving many owners to manage their finances on inadequate platforms. This creates a tremendous opportunity for financial institutions that can offer digital services that enhance the customer’s ability to run their business efficiently and are personalized enough to demonstrate the institution’s value as a trusted advisor and partner. Javelin has identified several key areas where banks and credit unions can provide the services their small business customers need to succeed.
This session will explore these areas covering topics such as, developing digital banking strategies that address the specific needs of small businesses, partnering with FinTech players to develop these strategies, developing alerts and notifications that boost customer engagement, and deputizing business owners against fraud.