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11:30 - 12:00 Sanjeev KriplaniRyan HimmelKeeley TillotsonConnie Payne


Customer Engagement – Pushing Through to the Next Frontier


Sanjeev Kriplani
SVP, Marketing and Growth,

Ryan Himmel
Head of Strategic Partnerships, Xero

Keeley Tillotson
CEO and Co-Founder, Wild Friends Foods

Connie Payne
Senior Vice President and Manager, Regions Bank


Session Description

Vendor or partner? Commodity provider or valued relationship? Which term best describes your bank’s relationship with small business customers? While businesses rely on banks for credit and critical financial operations, banks must deliver more than traditional financing and transaction services.

In recent years, fintech pioneers have shown us how technology can transform the customer experience. But while everyday consumers have enjoyed slick new technology for managing money and payments, businesses have been left behind.

Today, banks have the opportunity to redefine their relationship with business customers in a way that optimize their customers’ preferred financial workflow and simplifies their lives. By helping small businesses succeed, customers start to look more like partners and everyone wins.

In this panel discussion,, Xero, Regions Bank, and Wild Friends Foods will explore how banks can build strong relationships and valued partnerships with their small business customers by taking engagement to an entirely new level by delivering products and services.


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