Thursday, October 20, 2016

 

8:45 - 10:00

Pre-Conference Workshop: The Irrational Ways Humans Respond to Prices and Packaging

Dr. Wei Ke
Strategy and Methodology Expert in Pricing, Marketing, and Operations, Simon-Kucher & Partners

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10:00 - 10:15

Networking Break

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10:15 - 10:30

Welcome and Introduction

Penny Crosman

Penny Crosman
Editor-at-Large, American Banker

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11:00 - 11:30

Keynote Address: Priorities of a Chief Data Officer

Ursula Cottone

Ursula Cottone
Chief Data Officer, Citizens Bank

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General Session

11:30 - 12:05

Research Meets Design for a Better Customer Experience: A Mobile Analytics Case Study

Jim Van Dyke Thelton McMillian Alejandro Carriles

Jim Van Dyke
Founder and CEO, Futurion.digital

Thelton McMillian
Founder and CEO, Comrade

Alejandro Carriles
EVP, Director of Mobile and Online Banking, BBVA Compass

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12:05 - 12:30

Optimizing Branch Operating Hours and Staffing Levels With Predictive Analytics

Abhyuday Desai Ph.D. Stephen Griffin

Abhyuday Desai Ph.D.
Vice President of Analytics, Kiran Analytics

Stephen Griffin
SVP of Retail Distribution Strategy, Regions Bank

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Credit and Risk

2:00 - 2:30

Identifying Your Client’s Evolving Needs

Greg Holzwarth

Greg Holzwarth
Senior Vice President of Client Analytics, SunTrust

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Customer Analytics: Track Sponsored by Epsilon

4:00 - 4:30

Analytics In Credit Decisioning, In Non Traditional Lending

Penny Crosman Joe DeCosmo Kathryn Petralia

Penny Crosman
Editor-at-Large, American Banker

Joe DeCosmo
Chief Analytics Officer, Enova International

Kathryn Petralia
Chief Operating Officer and Co-Founder, Kabbage, Inc.

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Credit and Risk

4:00 - 4:30

Threat Intelligence: The New Frontier

Wes Spencer

Wes Spencer
VP, Chief Information Officer, FNB Bank Inc.

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Friday, October 21, 2016

 

7:30 - 8:30

Breakfast Briefing: Customer Insight in the Era of Cognitive

Kathy Hutson
IBM Analytics, Insurance Offering Leader, IBM

Steve Kopelic
Global Banking Industry Business Development Executive, IBM

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8:35 - 8:45

Chairman’s Recap of Day One

Penny Crosman

Penny Crosman
Editor-at-Large, American Banker

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10:15 - 11:00

Unpacking the Funnel – Understanding Why Customers Won’t Consider Your Bank

Rob Rubin Daniel Dent Michael Walser

Rob Rubin
Managing Director, Novantas

Daniel Dent
SVP, Consumer Deposits and Emerging Payments, First Tennessee Bank

Michael Walser
Vice President, Head of Market Research, M&T Bank

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11:00 - 11:30

Leveraging Customer Analytics to Exceed Deposit Portfolio Goals

Brian Buckingham Oliver Small

Brian Buckingham
Vice President of US Services, Nomis Solutions

Oliver Small
Senior Manager of Deposit Performance Optimization, Tangerine

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