Eat, Shop and Sleep - secrets in omnichannel from travel and hospitality
EVP, Head of Omnichannel, U.S. Bank
VP / Managing Director Midwest, Sapient Nitro
VP Digital Design & Development, Hilton Worldwide
The quest for an omnichannel experience is common in financial services and in other industries, such as travel and retail. Gareth Gaston, EVP of omnichannel banking at U.S. Bank, will lead a panel discussion among travel experts on their experience delivering a seamless customer experience through all of their customer touch-points. They will talk about their wins, frustrations and a few secrets they've learned along the way. Learn how you can apply what industries has learned in your quest for omnichannel excellence.