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12:30 - 1:45 Jeremiah LotzSanto CannoneBen CortezInga<br> HovhannisyanMark Lau


Innovations in Credit Unions: Part II


Jeremiah Lotz
VP Digital Experience and Payments, PSCU

Santo Cannone
Chief Product Officer, Fiserv Credit Union Solutions

Ben Cortez
EVP, Chief Technology Officer, Southwest Airlines Federal Credit Union


VP, Operations, Fort Lee Federal Credit Union

Mark Lau
President/CEO, Denver Fire Department Federal Credit Union


Session Description

12:30 p.m. - 1:00 p.m.

Digital Engagement

Using mobile payments and traditional online/mobile banking concepts to enable a different type of engagement. Essentially, how do we take advantage of the space evolution to increase engagement with members?

Jeremiah Lotz, Innovative and Engaging eCommerce Solutions Executive, PSCU


1:00 p.m. - 1:45 p.m.

Driving Digital Engagement for More Profitable Members

Credit Union members aren’t thinking about financial services. They are thinking about the things that come up in their day-to-day lives, like picking up dinner, going out to a movie, buying a car.  And, when it comes to things like shopping for dinner or an SUV, and seeing what’s playing in 3-D at the local cinema, your members use their digital devices. It’s likely that most places they go, smart phones, tablets and even PCs go with them. They use digital channels for everything – even financial services. So, staying at the center of members’ financial lives requires that credit unions offer easy, fast and convenient access to member accounts and money movement. Join this panel of credit union professionals that are leaders in engaging members in digital channels. We’ll provide insights about how high digital engagement makes members more apt to select additional product relationships with their credit unions. The panelists will also share how they have built tailored digital engagement strategies for their unique markets and the members they serve.

Santo Cannone, Chief Product Officer, Credit Union Solutions, Fiserv

Ben Cortez, EVP/Chief Technology Officer, Southwest Airlines Federal Credit Union

Inga Hovhannisyan, VP Operations, Fort Lee Federal Credit Union

Mark Lau, President and CEO, Denver Fire Department Credit Union


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