All Sessions | Regulatory/Security


2:00 - 2:45 John RosenfeldAlbert J. Rota


UDAAP Happens! Balancing Regulator, Customer, and Shareholder Interest


John Rosenfeld
Executive Vice President for Everyday Banking, Citizens Bank

Albert J. Rota
Partner, Jones Day


Session Description

The regulators came, reviewed your business, and left … then you receive a letter identifying a potential UDAAP violation.  Now what?  The panel will discuss the key issues in this situation, such as the bank’s initial response, defining customer harm, prioritizing customer experience, and satisfying all constituencies through a restitution plan.  Our experts will include critical time-saving tips, including how to approach potential issues that can significantly slow a resolution.


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