Onboarding in the Digital Age: Mission Impossible?
Editor in Chief, American Banker
Chief Technology Officer & Executive VP, Zions Bancorporation
CEO and Co-founder, Relay Network
Mary K. Fiorille
Head of Consumer Unsecured Lending Business, Citizens Bank
Onboarding customers is one of the most challenging problems in retail banking. Institutions must simultaneously address inefficiencies in their legacy back office processes and ever-escalating compliance requirements, while customers increasingly demand speed and a frictionless experience. Bankers discuss how they are threading the needle to remain competitive in a market where technology and client expectations change much faster than know-your-customer regulations or siloed operations.