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10:00 - 10:30 Marc HochsteinPreston WoodMatt GillinMary K. Fiorille


Onboarding in the Digital Age: Mission Impossible?


Marc Hochstein
Editor in Chief, American Banker

Preston Wood
Chief Technology Officer & Executive VP, Zions Bancorporation

Matt Gillin
CEO and Co-founder, Relay Network

Mary K. Fiorille
Head of Consumer Unsecured Lending Business, Citizens Bank


Session Description

Onboarding customers  is one of the most challenging problems in retail banking. Institutions must simultaneously address inefficiencies in their legacy back office processes and ever-escalating compliance requirements, while customers increasingly demand speed and a frictionless experience. Bankers discuss how they are threading the needle to remain competitive in a market where technology and client expectations change much faster than know-your-customer regulations or siloed operations. 


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