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10:00 a.m - 10:30 Pablo Sanchez


Keynote Address: How Winning Starts with the Customer


Pablo Sanchez
CEO, Retail Banking and Wealth Management, USA and Canada, HSBC Bank USA, N.A.


Session Description

Today, success in retail banking is all about consistently and repeatedly delivering services of high value to customers—easier said than done though, right? Pablo Sanchez, who led Chase’s famed resurgence as a leader in customer service, will share his experiences in developing the industry standard for customer focus and discuss its transferable applications for global retail operations at institutions like HSBC. Ultimately, he will discuss how retail banks of any size and footprint can integrate differentiated product and service offerings through customer-centric business operations to hold an edge in today’s highly competitive market.


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