All Sessions | Digitization of Retail Banking


4:30 - 5:00 Miranda HillPenny CrosmanSih Lee


Innovation Labs


Miranda Hill
VP & Manager, Digital Labs, Wells Fargo

Penny Crosman
Editor at Large, American Banker

Sih Lee
Senior Vice President Payments Technology & Innovation, Synchrony Financial


Session Description

• What does having a dedicated lab do for the bank?
• What kind of effort and resources were needed to set it up?
• What are you testing in the lab right now?
• What kind of equipment do you keep in the lab for testing?
• How do you find the right people and staff to run the lab?
• What are some examples of products that were developed and tested in the lab?


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