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Monday, March 9, 2015

2:15 p.m. - 3:30 p.m.

WORKSHOP: BENCHMARKING AND BEST PRACTICES IN IMPROVING RETAIL BANKING PERFORMANCE

Terence Roche, Partner, CORNERSTONE ADVISORS, INC.

As delivery of retail products and services rapidly evolves to new channels, banks will need to evolve the metrics used to evaluate performance as well. In this interactive session, we will examine what traditional performance metrics growth, profitability, efficiency, customer satisfaction still have high importance. We will also examine new metrics that will be used to measure bank success in new channels. Best practices to achieve high performance and specific retail performance data from The Cornerstone Report will be shared.

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