Share |

Friday, November 21, 2014

10:00 a.m. - 10:30 a.m.

LESSONS FROM THE BEST: EARNING SMALL BUSINESS CUSTOMERS’ SATISFACTION AND LOYALTY

Jim Miller, Senior Director of Banking in the Financial Services Practice, J.D. POWER AND ASSOCIATES
Donald Maloney, Senior Vice President, Northeast Region Executive, Business Banking, CHASE
Rob Stoddard, Senior Vice President, Business & Community Banking, REGIONS FINANCIAL CORPORATION
Deborah Stein, EVP, Business Banking Director, HUNTINGTON NATIONAL BANK
George Buchanan, Executive Vice President, Risk Management Group, REGIONS FINANCIAL CORPORATION

Customer expectations of banks, particularly expectations for remote access and value beyond product, are affecting business owner satisfaction with bank relationships. The top ranked banks in J.D. Power and Associates 2014 Small Business Banking Satisfaction Study are showing the way and will share insights and best practices around delivering a superior experience to its small business customers.  Hear first hand from the top winners what makes them successful in business banking.  In addition, J.D. Power will also present key takeaways and trends from the 2014 study with a focus on understanding changing needs, perceptions of technology prowess, expectations, and winning strategies for different customer segments.  Attendees will receive an executive summary of findings from the 2014 study.

>> Submit a question to this session's speakers

>> Return to Agenda