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Letter from the Chairmen

"Margins are pinched, loan demand has yet to recover, consumers and regulators are pushing back on all kinds of fees – in some ways, it seems as though nothing has changed over the last 12 months." Read more...

Wednesday, March 13, 2013

11:30 AM -
Registration Opens

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12:45 PM - 2:00 PM
Pre-Conference Workshop A: Thinking Differently: Unlocking Innovation, Problem Solving and Creativity
2:00PM - 3:30 PM
Pre-Conference Workshop B: Marketing in the "New Normal"
Stephen Drees, Managing Principal, Industry Strategy Group, ACXIOM CORPORATION
Marc Trudeau, VP, Financial Services Strategy, ACXIOM CORPORATION
3:45 PM - 4:30 PM
Keynote Address: Emphasizing the Community in Super-Community Banking
Harris Simmons, Chairman, President and Chief Executive Officer, ZIONS BANCORPORATION
4:30 PM - 6:00 PM
Keynote Address: Podium Rock
Simon Hammond, Global Brand Evangelist and Best Selling Author

Thursday, March 14, 2013

Click on any of the track details below to view a detailed explanation
7:15 AM -
Registration Opens

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7:15 AM - 8:00 AM
Breakfast Briefing

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7:45 AM - 8:00 AM
Co-Chair Opening Remarks
Richard Melville, Group Editorial Director, Banking & Capital Markets, SOURCEMEDIA
8:00 AM - 8:45 AM
Keynote Address: Today’s Financial Services Industry: A Wells Fargo Perspective
John Stumpf, Chairman, President and Chief Executive Officer, WELLS FARGO & COMPANY
8:45 AM - 9:30 AM
Keynote Address: Delivering Results for Customers and Investors In a Time of Great Change
9:30 AM - 10:15 AM
Keynote Address
Ryan McInerney, Chief Executive Officer, Consumer Bank, CHASE
11:00 AM - 11:30 AM
Keynote Address: Building Franchise Value During a Strategic Turnaround
Mark Grescovich, President and CEO, BANNER CORPORATION
11:30 AM - 12:00 PM
Featured Address: Payments Innovation: Beyond the Buzz
Pamela A. Joseph, Vice Chairman, Payment Services, US BANCORP
12:00 PM - 12:45 PM
Keynote Roundtable
Cathy Nash, Chief Executive Officer, CITIZENS REPUBLIC BANCORP
Andy Harmening, Vice Chairman for Consumer Banking, BANK OF THE WEST
Tim Wennes, Vice Chairman, Chief Retail Banking Officer, UNION BANK
12:45 PM - 1:45 PM
12:45 PM - 1:45 PM
12:45 PM - 1:45 PM
Michael Laurie, VP, Product Strategy & Co-Founder, SILANIS TECHNOLOGY

Sponsored by:

12:45 PM - 1:45 PM
Industry Innovation Session- Omnichannel Banking – The Next Evolution of Multichannel Strategy
Jason Bettinger, Americas Vertical Lead for, CISCO BUSINESS TRANSFORMATION

Sponsored by:

12:45 PM - 1:45 PM
Industry Innovation Session - Next-Generation Banking: Customer-Facing Analytics
Jon M. Deutsch, Vice President Banking and Capital Markets, INFORMATION BUILDERS, NEW YORK
Peter Reale, Regional Technology Manager, INFORMATION BUILDERS, LOS ANGELES

Sponsored by:
Information Builders

1:45 PM - 2:15 PM
2:15 PM - 3:00 PM
Track: Emerging Channels View Track Turning Point in Multi-Channel Distribution
Moderator: Sherief Meleis, Managing Director, NOVANTAS, LLC
Peter Eliopoulos, Senior Vice President & Chief Marketing Officer, M&T BANK AND WILMINGTON TRUST
Maria P. Tedesco, Group Executive Vice President & Director of Retail and Business Banking, RBS CITIZENS FINANCIAL GROUP, INC.
James Popalis, VP Retail Real Estate and Physical Distribution Strategy, TD BANK
2:15 PM - 3:00 PM
Track: Innovations in Banking View Track The Use Of Social Media To Enhance Customer Service And Experience
Wendy Arnott, Vice President, Social Media and Digital Communication, TD BANK GROUP
2:15 PM - 3:00 PM
Track: Tech Trends View Track How to Design User-Friendly Tablet Apps
Penny Crosman, Editor in Chief, BANK TECHNOLOGY NEWS
Andy Hernandez, Executive Vice President, Director ATM & Online Channels, BBVA COMPASS
Neff Hudson, AVP for Emerging Channels, USAA
Jeff Dennes, SVP Chief Digital Officer, HUNTINGTON NATIONAL BANK
Megan C. Minich, Head of Product Development and Channel Delivery, SILICON VALLEY BANK
2:15 PM - 3:00 PM
Track: Analytics in Action View Track We Have The Data – How Do We Make Money With It?
David Stevenson, Senior Vice President, Marketing Data and Targeting Executive, BANK OF AMERICA
James Duncan, Senior Vice President, EPSILON
3:00 PM - 3:45 PM
Track: Emerging Channels View Track The Payments Evolution is Now a Revolution
Vincent Hruska, Senior Vice President, Product Strategies, CITY NATIONAL BANK
3:00 PM - 3:45 PM
Track: Innovations in Banking View Track Banking by Design: The New Frontier
Art Smith, Executive Vice President, Chief Marketing Officer, THE BANK OF TOKYO-MITSUBISHI UFJ,
Stephen Beck, Founder & Managing Partner, CG42
3:00 PM - 3:45 PM
Track: Analytics in Action View Track It’s Not The Club That Makes Great Golfers, It’s The Swing: Why traditional Customer Satisfaction Projects Usually Don’t Realize Their Full Potential
Ronald Balmer, Principal, Client Experience, GREENWICH ASSOCIATES
Rob Stoddard, Senior Vice President, Business & Community Banking, REGIONS FINANCIAL CORPORATION
3:00 PM - 3:45 PM
Track: Tech Trends View Track Innovative Technology Trends, the Future of Banking Revealed
Jonathan Velline, EVP, ATM Banking and Store Strategy, WELLS FARGO BANK
Jay Freeman, Senior Advisor, GALLUP
3:45 PM - 4:00 PM
4:00 PM - 4:45 PM
Track: Emerging Channels View Track The Future “är nu”: What US Banks Can Learn From Scandinavia About The Future Of Retail Distribution
Moderator: Tim Spence, Partner, OLIVER WYMAN | FINANCIAL SERVICES
4:00 PM - 4:45 PM
Track: Innovations in Banking View Track Trends and Best Practices for Mobile Banking
Moderator: Mary Monahan, Executive Vice President and Research Director, Mobile, JAVELIN STRATEGY & RESEARCH
Niti Badarinath, SVP, Head of Digital Strategy & Mobile Banking, U.S. BANK
Neff Hudson, AVP for Emerging Channels, USAA
Armin Ajami, VP, Senior Product Manager, Digital Channels, WELLS FARGO
4:00 PM - 4:45 PM
Track: Analytics in Action View Track Delivering a Customized Customer Experience
Peter Constant, Head of One to One Marketing, RBS CITIZENS FINANCIAL GROUP
Glenn Hudock, Managing Director, Financial Markets, ACXIOM
4:00 PM - 4:45 PM
Track: Tech Trends View Track Humanizing Your Website: How First Niagara Bank Drove 30% More Customers Online
Thomas Bontempo, Director of Digital Banking and Marketing, FIRST NIAGARA BANK, N.A.
Damir Saracevic, Director of Digital Marketing, CATALYST
4:45 PM - 5:15 PM
Closing Keynote Address: A View from Washington
5:15 PM - 7:00 PM

Friday, March 15, 2013

7:45 AM -
Registration Opens

Sponsored by:

8:00 AM - 8:30 AM
8:30 AM - 9:15 AM
9:15 AM - 10:00 AM
10:00 AM - 10:30 AM
Featured Address: Converting Risk to Reward: The Underserved Opportunity
Susan Ehrlich, Financial Services, President, H&R BLOCK
10:30 AM - 11:15 AM
Closing Regulatory Roundtable: Where Is The CFPB Headed Next?
Moderator: Barbara A. Rehm, Editor at Large, AMERICAN BANKER
Lisa M. Ledbetter, Partner, SNR DENTON US LLP
Additional Speakers to be Announced
Kathlyn Farrell, Managing Director, TRELIANT RISK ADVISORS
Konrad Alt, Managing Director, PROMONTORY