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Monday, March 22, 2010

2:45 PM - 3:30 PM
Track: TECHNOLOGY Concurrent Track View Track


Moderator: Brian Reiss, Managing Director – US Practice, BRIDGEFORCE, INC.
Panelist: Brianna Elsass, Manager, Self-service Channel and Communications Strategy, DISCOVER FINANCIAL SERVICES
Panelist: Tom Feely, Senior Director, Collections, SALLIE MAE
Panelist: Jeff Gartland, Manager of Collections, US BANK
Panelist: Vytas Kisielius, Chief Executive Officer, COLLECTIONS MARKETING CENTER (CMC)

Simple “dialing for dollars” payment-based collections is a thing of the past.  Customers expect treatment options beyond just the government loan modification programs and will wait until these are offered to make payment.  Nonetheless, low pull through and high re-default rates are plaguing both the Treasury Department’s Home Affordable Modification Program (HAMP) as well as all types of lender’s treatment efforts. All too many executives, politicians and reporters are quick to point fingers at the culprit, but identifying a sole reason for the limited success so far is not an easy target.   Bridgeforce along with lenders/issuers will discuss how they are addressing these pull through and high re-default challenges by closing the communications/workflow technology gaps in the treatment process.  In addition, the panel will review how these advanced technology solutions can also support the increased management and oversight that will be required as these newly treated populations continue to grow at a rapid pace.

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