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Venue

Boca Raton Resort
501 East Camino Real
Boca Raton, FL 33432

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Monday, March 12, 2012

7:30 AM - 8:15 AM

BREAKFAST BRIEFING SESSION - TECHNOLOGY & EXPANDING BANK PRODUCT OFFERINGS REIGNITE CRM

In a continuing effort to give participants increased opportunities to gain insight into technology advancements and vendor solutions, we are pleased to continue to provide our series of Breakfast Briefings. Hosted by some of the industry's leading solution providers, these 45-60 minute demonstrations and discussions are a great way for participants to maximize their learning experience. Session will take place during breakfast, Monday March 12th, and participants will be served breakfast during the presentation.

Sponsored by:

Technology & Expanding Bank Product Offerings Reignite CRM 

As technology advances redefine consumer expectations and tolerances of the banking industry, banks are experiencing their own internal struggles to offer a wider array of products and services to cope with market pressures and declining fees. Consumers have been conditioned to expect technology to serve them in all facets of life including banking. Meeting the changing demands of consumers coupled with a way to bridge information sharing between disparate systems has reignited the demand for CRM.

  • Can banks survive without meeting changing consumer expectations?
  • Which system owns customer information?
  • What does a good CRM strategy incorporate?
  • What are the benefits of CRM?
  • Do the benefits of CRM outweigh the expense?

 

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