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Monday, March 12, 2012

2:30 PM - 3:15 PM
Track: Distribution View Track


Moderator: Ed O'Brien, Director, Banking Channels Advisory Service, MERCATOR ADVISORY GROUP, INC.
Jay Weber, Line of Business Executive, ATM Operations, FIS
Andy Hernandez, Executive Vice President, Director ATM & Online Channels, BBVA COMPASS
Steve Karp, SVP, Enterprise Payments Strategy, SUNTRUST BANK

Today’s ATM channel offers new capabilities and ways to interact with customers.  After years of slow yet steady improvements, industry and economic conditions are providing catalysts for change in all channels, but particularly in the ATM channel.  Advances in technology offer new and novel ways for customers to transact more business transactions on their own.  And new government new requirements, including new ADA regulations that go into effect in March, 2012, provide a window of opportunity for financial institutions to upgrade their ATM fleets and take advantage of expanded features and capabilities.  Planned future enhancements, including NFC and EMV capabilities, greater speed, convenience, product variety, and security for customers and FIs alike.  As financial institutions continue to look for ways to reduce costs, enhance the customer experience, and reduce the workload of branch personnel, new opportunities will arise for increased uses of new-generation ATMs.       

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