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Venue

Boca Raton Resort
501 East Camino Real
Boca Raton, FL 33432

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Monday, March 12, 2012

10:30 AM - 11:30 AM

RE-CONSTRUCTING RETAIL DISTRIBUTION

Moderator: Sherief Meleis, Managing Director, NOVANTAS, LLC
Brian J. Haier, Executive Vice President, Regional Retail Banking & Direct Channels, TD BANK
Darren J. King, Head of Retail Banking Division, M&T BANK
Mark Elliot, Senior Vice President, Consumer Banking, CAPITAL ONE BANK

Traditional branch banking is under assault, not only by an epic revenue decline, but also by rapidly changing customer channel preferences. The traditional cost reduction playbook is insufficient to deal with the new reality.  Instead, leading banks are transforming retail distribution in a number of ways.    This panel discussion will focus discuss on: 1) breakthrough concepts in branch realignment; 2) workforce productivity innovation; and 3) leadership in the new frontier of multi-channel strategy.  Case studies from major banks will be included, plus key recommendations for 2012 and beyond.

  • Retail banking revenue outlook for 2012-2013
  • Understanding changing consumer channel preferences
  • Network productivity: Rethinking outlets, staffing and technology
  • Multi-channel optimization

 

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