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Venue

Boca Raton Resort
501 East Camino Real
Boca Raton, FL 33432

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Monday, March 12, 2012

12:15 PM - 1:30 PM

INDUSTRY INNOVATION LUNCHEON - RETAIL BANKING IN THE OMNI-CHANNEL ERA

Moderator: Philip Farah, Senior Director, Financial Services Consulting, CISCO
Toshi Mogi, AVP Innovation Strategy, Financial Services, FROG
Nicole Sturgill, Research Director, Retail Banking, TOWERGROUP
Michael Yurochko, SVP, JPMORGAN CHASE

In a continuing effort to give participants increased opportunities to gain insight into technology advancements and vendor solutions, we are pleased to continue to provide our series of IIS’s. Hosted by some of the industry's leading solution providers, these 75-90 minute demonstrations and discussions are a great way for participants to maximize their learning experience. Sessions will take place during lunch, Monday March 12th, and participants will be served lunch during the presentations.

Retail Banking in the Omni-Channel Era
The retail banking industry has been talking about multi-channel for over a decade: starting with the advent of the web as an interaction channel and an alternative to branch and phone banking. The focus often consists of basics such as channel enablement, consistency of experience and differentiated channel offering as a cost containment tool. With the explosion of social, local, mobile and digital we have now entered the era of omni-channel, where the opportunity for banks goes beyond providing the same services faster and cheaper. Banks now have a unique opportunity to radically transform their relevance to their clients. During the luncheon panel, we will share Cisco's vision of a contextual retail banking value proposition where client interactions go beyond today's transactional setting and become seamlessly embedded and provide value above and beyond today's traditional banking offerings.

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 Note:  Lunch will be served during the sessions and attendance will be guaranteed to the first 60 registrants. You may register at the conference registration counters.

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