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The Roosevelt Hotel
45 East 45th Street @
Corner of Madison Avenue
New York, NY 10017

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Tuesday, December 6, 2011

4:00 PM - 4:30 PM
Track: Track A: The Customer & Reputation View Track


Deb Harrington, President, CUSTOMER 1ST PERFORMANCE
Ann E. Schulte, Chief Learning Officer/Vice President-Global Talent Development, MASTERCARD WORLDWIDE

Faced with an industry in turmoil, a time of unprecedented technological breakthroughs and a changing competitive framework, MasterCard sees the need to speed up knowledge gain and knowledge transfer by encouraging internal and external conversations, using interactive learning platforms that provide flow-through learning between the MasterCard sales force, their partners and ultimately their customers.

Hear how MasterCard is leveraging new media forms to ignite social learning and conversations focused on improving the customer experience, and, addressing customer needs by bridging the communications so that needs are fully understood and the banks sales force are engaged in the learning process.

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