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Talking Stick Resort
9800 E. Indian Bend Road
Scottsdale, AZ 85256

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Friday, November 11, 2011

8:30 AM - 9:15 AM


Jack Murphy, Executive Vice President National Sales Manager - Business Banking, CITIZENS BANK
John Durrant, Senior Vice President, Consumer Banking, CAPITAL ONE BANK

While small business rides on the rails of both shared and dedicated sales forces in the branch, field, and call center channels, there are new and known boulders on the tracks - from both external and internal challenges (e.g., multi-channel mindshare and coordination among credit policy, wealth management, marketing, treasury management, and the personal segment among many others).  In this session, three segment leaders from a diverse group of regional banks will share their insights around how they are surmounting these external and internal challenges to boost their segment's profitable growth.


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