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Monday, March 22, 2010

3:45 PM - 4:30 PM
Track: THE CUSTOMER TRACK View Track

BEYOND THE MEET AND GREET - ENERGIZING YOUR BRANCHES FOR OPTIMUM CUSTOMER SATISFACTION AND CROSS-SELL

Monica Lemperle, Vice President, Sales Management, CITIBANK

This session will cover all aspects of branch dynamics.  Participants will be a part of an engaging and interactive session in which they will be able to apply best practices immediately.
  • Setting the direction for the day
  • Engaging customers
  • Working with branch partners
  • Building banker success
  • Branch manager effectiveness, leveraging tellers and tips for accountability.

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