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Monday, March 22, 2010

1:45 PM - 2:30 PM
Track: THE CUSTOMER TRACK View Track

WHY IS CUSTOMER SATISFACTION IMPORTANT?

Linda Verba, Head of Retail Product, TD BANK

With a commitment to a legendary customer service approach, TD Bank has built a retail bank that is built on the brand promise of being America’s Most Convenient Bank. A four-time JD Power winner, TD Bank understands why and how customer service drives the bottom-line. Find out how to build customer satisfaction to help fix or maintain customer loyalty at your organization.

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