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Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

Connect to Retail Best Practices 2011

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Monday, March 14, 2011

12:30 PM - 2:00 PM


Scott Hansen, EVP of Business Development, HARLAND FINANCIAL SOLUTIONS

With 79 million or a quarter of the population being baby boomers and an aging workforce, financial institutions are faced with a new type of consumer. Growing technologies allow consumers the ability to get online with their laptop or mobile phone from virtually anywhere. Consumers now have come to expect instant gratification of their needs. From being able to book a flight, set the DVR to record their favorite show or even use an app to start their car from anywhere, there is an increasing demand by emerging demographics to be able to fulfill their needs using the self-service channel.

In this Industry Innovation Session, you will learn about the emerging demographic population and its demand for more advanced self-service banking offerings. Specifically, this session will discuss the channel integration that extends the enterprise from the branch, call center and self-service channels, which includes online account opening, end-to-end lending and P2P payments. The progressive synchronization of these services with other electronic channels, like Internet banking, voice banking and mobile banking, provides a full-service virtual branch to meet consumers’ growing expectations.

Topics to be covered include:

  • The demographic shift of consumers and its affect on how they prefer to do business with their financial institution
  • How financial institutions can fulfill the growing demand for self-service offerings
  • Transforming your website from an information portal into a full-service virtual branch
  • Unifying your self-service offerings across all electronic channels for channel optimization, increased customer satisfaction and improved efficiencies
  • Our vision for full channel integration that extends to the branch (platform/teller) and call center  

NOTE: Lunch will be provided.

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